Rebuilding of organisational trust after a period of difficulty [Ref 3.01]

Recently, the police service has come under significant criticism for the behaviour of a minority of officers and police leaders.

This research addressed the research question: ‘How can the police best deal with this negative attention in public and media when crises happen?’ More specifically, the research team investigated the concept of crisis, explained how crises can lead to blame and highlight why crisis leadership is a key component of policing.

The research used evidence to identify some key crisis leadership lessons to inform police dealing with blame during crises.

Outputs