The Law School Peer Mentoring Project (PMP) arose in response to feedback from an earlier wellbeing project in which students indicated they would value peer support.
The PMP was first piloted in 2020 for first-year law students enrolled on the introductory law module. There have been several iterations since then. In each case, law students who have completed the introductory law module are invited to submit an expression of interest in being a peer-mentor. Those recruited attend a full day’s training. This not only covers the role of a mentor and safeguarding responsibilities but gives the peer-mentors the opportunity to co-create the project - for example, drawing up a rota for the moderation of platforms, and planning the focus, timing and content of the support.
Initially, mentoring was provided via the OU’s Virtual Learning Environment (VLE) based online forums. However, SCiLAB- funded scholarship revealed that, whilst students wanted mentoring, engagement was low. Students fed back that these forums were not sufficiently accessible or informal.
In response, WhatsApp was introduced as the main communication platform in 2022. This was piloted in just two geographical areas. Measures were taken to protect privacy and confidentiality of students and staff involved in the project, and VLE-based forums were still set up for those who preferred them and for students under 18 (for safeguarding reasons). Further evaluation and consultation with students indicated that this approach was much more effective in generating engagement and building communities. The PMP was consequently scaled up in 2024, again using WhatsApp as the main communication tool, to cater for all first-year law students on the introductory law module. For this iteration, the WhatsApp Community feature was used which enabled the setting up of sub-groups to cater for students with particular needs or interests.
The project team have disseminated their experiences of running the PMP, both within the OU and at the Association of Law Teachers Conference in April 2024, as well as in an article and book chapters, due for publication in 2025 and 2026. Further evaluation of the PMP is planned to inform future developments.
SCiLAB is the Scholarship Centre for innovation in online Legal and Business education, based in the Faculty of Business and Law at The Open University, or ‘OU’.
SCiLAB funds faculty-led research projects every year, to continuously drive pedagogical improvement as well as positive student outcomes.
In response to student suggestions about how to tackle isolation issues, SCiLAB funded an online, student-led peer mentoring scheme in 2019. Further research followed, the third phase in 2023 trialling a new version of the scheme via WhatsApp.
“The aim of the peer mentoring scheme was to provide support to new OU students and attempt to form communities of practice to help with study and address isolation issues. By providing a more experienced student to offer advice, it was envisaged that peer mentoring would aid the transition of new students into The Open University and Higher Education methods of working.”
The student mentors devised, implemented and led the project throughout, supported by the academic team.
“It was our job to, first of all, introduce ourselves on the module forum and to invite interested people to join our WhatsApp group. It was entirely down to us how we ran the group. We were just given a free rein within the parameters set by the Law Faculty.”
Drawing on their own student experience, the mentors ensured the project offered relevant and appropriate support to new starters.
“Drawing from my own experience as a student, particularly navigating distance learning as someone for whom English isn't the first language, allowed me to offer unique insights and tailor our support to address diverse needs. My multicultural background enriched discussions, probably helped shape a more inclusive approach within the team.”
The students collaborated closely with the academics, developing both new skills and a better understanding of the importance of pedagogical research.
“What stood out was the openness of the academics to listen and genuinely consider our input. They recognised our unique position as students, the fact that we understand the challenges and needs of our peers. I felt our suggestions were taken on board and there was a sense of mutual respect and trust in the whole of the process.”
“It was also really fascinating just to get a glimpse behind the scenes of how the Law Faculty works and to meet academic staff and management staff. And to understand how they go about making sure that the student experience is as good as possible. And how they ensure that modern technology is best used to support that experience.”
The success of the scheme has had a huge impact on how the University fosters community and belonging for new law undergraduates.
“Academics work closely with the students so that the project continues to be led by them. A similar scheme has since been established within the Business School and the research team is now sharing their knowledge and experiences across the University and externally.”
“I really got a lot from being part of this pilot. And I wouldn't hesitate to get involved in a similar project again in the future. I now know a lot more about how the Law Faculty works. And a better understanding of the way in which they strive to improve the learning experience for students.”
“I also think that participation in research projects hones critical thinking and analytical skills, offering students a chance to apply theoretical knowledge to real-world scenarios, while also equipping them with valuable skills and experiences that extend beyond the academic realm.”
For more information about SCiLAB, our research, or how you can get involved, contact fbl-scholarship@open.ac.uk or visit our website.