3.03 Demand management – study of internal demand pressures

Academic team: Dr Paul Walley and Anna Jennison Phillips, Senior Practitioner Fellow (Gloucestershire Constabulary)
Policing partners: Gloucestershire Constabulary, Thames Valley Police, Bedfordshire Police, Hertfordshire Constabulary and Humberside Police
Status: Complete

This project is part of the Centre’s research into ways in which demand can be managed and sustainably reduced. After an initial scoping study, it was identified that much internal demand is self-generated, partly through not getting things right first time. The main study investigated a sample of demand at Gloucestershire Constabulary to identify the underlying causes of “failure” or repeat demand. The outcome was to identify how the adaptation of prioritisation to increase one-touch resolution can help reduce unnecessary demand.

Outputs

Title	Outputs type	Lead academic	Year
A study of non-urgent demand to identify opportunities for demand reduction	Article	Walley, P	2018
Service quality in policing: a failure demand perspective	Research paper	Walley, P	2018
Demand and capacity management within the police service	Video	Walley, P	2017
Reducing demand by meeting needs effectively	Video	Jennison-Phillips, A	2017
Demand management in the public sector: developments and issues	Conference paper	Walley, P	2017
Failure demand themes	Project extract	Walley, P	2017
Scoping study summary report on demand management	Summary report	Walley, P	2016
The use of failure demand in police services	Literature review	Walley, P	2015

News

inforgraphic of words such as "like", "people", "time", "school"

Evaluation of ‘WeMove’; a mentoring intervention to prevent young people becoming involved in organised crime and violence

Findings from an evaluation of 'WeMove'; a pilot that was funded by Greater Manchester Police (GMP) to support children and young people aged 12 to 18 years impacted by serious and violent crime, either as perpetrators or victims. Central to WeMove was one-to-one support by trained mentors. The evaluation conducted by the Open University aimed to assess implementation and early impacts to evidence programme effectiveness.

13th March 2025