4.12 Understanding unmet support needs among victims of crime in Scotland

This project aims to build a clear, evidence-based understanding of the unmet support needs of people in Scotland who have been affected by crime. While many victims receive help, others experience gaps in emotional, practical, or criminal justice support that remain hidden. This research will identify who is most likely to have unmet needs, the types of support they require, and the barriers that prevent them from accessing help. The project draws on the expertise of the Open Justice Centre, whose work focuses on access to justice and partnership-based research that amplifies lived experience and supports meaningful policy and practice change.

Using a mixed-methods approach, the project will combine national survey data with in-depth qualitative interviews to ensure both statistical insight and lived experience shape the findings. The research will focus particularly on communities that may be less visible in existing services, ensuring that diverse victim experiences across Scotland are represented.

Ultimately, the project aims to produce a practical, evidence-informed typology of victim support needs and provide actionable recommendations to help Victim Support Scotland strengthen services, target resources effectively, and ensure that no victim’s needs go unrecognised or unsupported.