Demand management – study of internal demand pressures [Ref 3.03]

This project is part of the Centre’s research into ways in which demand can be managed and sustainably reduced.  After an initial scoping study, it was identified that much internal demand is self-generated, partly through not getting things right first time.  The main study investigated a sample of demand at Gloucestershire Constabulary to identify the underlying causes of “failure” or repeat demand.  The outcome was to identify how the adaptation of prioritisation to increase one-touch resolution can help reduce unnecessary demand.

Outputs